Frequently asked questions

Thank you for shopping with us! The easiest and fastest way to place and receive an order with us is via our website, just fill up your basket with the items you need, then head to the checkout where you can pay via Credit or Debit Card, Paypal, Klarna or Apple / Google Pay.

Alternatively, if you would prefer to place an order via invoice, please give us a call on 0115 6975 619 or send an email to sales@thegoodsheet.co.uk that includes the following:

• Full Name
• Billing and Delivery Address
• Mobile Phone Number
• Item Name and Size & Length
• Quantity of each Item

Oone of our team will get back to you to compile an invoice for you. Please be advised that your order will not be processed until payment has cleared, at which point it will be loaded manually onto our system to be processed.

Your order will be processed between 7:30am - 5:00pm Mon-Fri, so if you need to change, add to or otherwise amend an order, please let us know as soon as you can by emailing hello@thegoodsheet.co.uk or call us on 0115 6975 619 and let us know your order number (begins with a "#" or "SO") and what needs to be amended or added. All amendments must be finalised and paid for no later than 1pm the working day prior to delivery.

Our brilliant team will do our utmost to help amend or add to an order for you - but occasionally orders that are already out for delivery or loaded onto delivery vehicles for dispatch are not possible to amend.

If you need to cancel an order for any reason, please let us know as soon as possible by emailing our team at hello@thegoodsheet.co.uk with your order number (begins with a "#" or "SO") and any details about cancelling your order. Our team will then get to work as soon as possible to cancel your order and process a refund.

Please be advised that orders delivered, already out for delivery or loaded onto delivery vehicles may take longer to process and may be subject to restocking fees.

Please see our refund policy for more information.

Please note that we can only cancel orders via email and not via phone.

We'd love to hear from you! Our lovely team are in the office 7:30am - 5:00pm, Monday - Friday and are here to answer your queries and help with any issues, just call us on 0115 6975 619.

Alternatively, pop a message to us at the bottom of this page.

We will always try to facilitate a collection for you where we can - just give our team a call on 0115 6975 619 or email hello@thegoodsheet.co.uk.

We are based in Nottingham and to find out if collection is suitable for you please don't hesitate to get in touch.

Please contact us and we would be more than happy to help. We are continually adding products to our site and are often able to source items not listed online.

We deliver to most of the Midlands - please see our delivery page for a map and breakdown of postcodes.

Our standard delivery turnaround for most orders placed before 3pm Monday - Friday is 3-5 working days, unless otherwise stated.

If there is a delay or issue with your order we will be in touch as soon as possible to notify you.

Once your order is received, we will process it between 7:30am - 5:00pm Monday-Friday.

Once it has been processed, we will receive a delivery date from our shipping partners, which will be emailed to you so you can ensure you are available.

Deliveries are typically made between 7:30 am - 5:00pm Monday - Friday. Please see our delivery page for details.

Our orders are delivered via our own network of delivery vans and delivery partners, and may need to access your address in a large vehicles such as Loader Crane Trucks ("hiab") or Lorries, so please ensure that your address will be accessible to these large vehicles before placing your order.

If you have concerns about accessibility for large vehicles, please contact us and we will do our best to ensure a safe and seamless delivery.

It is strongly advised that you or a person you trust is available to take deliveries to aid in accessing the site and offloading of materials.

If you anticipate that you will not be available to take delivery, please get in touch as soon as possible, as we are often able to amend delivery dates or discuss options. It is strongly advised that you or a trusted person is present for the delivery to ensure safe delivery of your order.

We will always do our best to help arrange a specific-day delivery if needed.

Whilst we allow for up to 5 days for delivery, if we can help get your order to you for when you need it, we will. Please don't hesitate to contact us and our team will try our best to help.

Similarly, if you need an order on a specific date in the future, we are more than happy to help - all you need to do is get in touch and we can ensure your order is delivered in the correct timeframe.

Whilst the large majority of our orders are delivered without a hitch, occasionally deliveries hit a snag. If there is an issue with your delivery or order, we are here to help - don't hesitate to contact us and we'll do our very best to fix it.

If you no longer need an item in your order, you may begin the returns process by emailing us at hello@thegoodsheet.co.uk within 14 days of delivery of the item. Please be advised that returns may be subject to a restocking fee.

For full information, please see our returns policy.

Your refund will be processed 7:30am - 5:00pm Monday - Friday, as soon as we have confirmed the items are safely returned to us or our partners, or your delivery slot has been cancelled ahead of delivery.

Once this is confirmed, your refund is processed immediately by us, although the time for funds to return to your payment method are dependent on your bank or payment providers timescales, which typically range from 1 - 7 days.

For more information see our refund policy.

Delivery is free for all items except roofing when you spend over £500. Please see our delivery page for more information on delivery charges.

Please start checkout and enter your postcode to confirm delivery.